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FAQ

  1. Purchase Agreement Acupuncture needles are restricted to the use by qualified practitioners as determined by the State

  2. Ground Shipping orders usually ship within one day if order is received before 4:00 PM eastern time. If products are on back order or out of stock, we will notify customer via email or phone.  US Priority Mail Rates within USA territory U.S. Priority Mail Rates with delivery confirmation receipt start at US$9.50 within Continental USA. Final cost of this service will be determined for the weight of the package as well as the destination of the shipment. Prices may change without previous notice. USPS shipping must be received by 1:00 PM Eastern Time to shipped on the same day.

  3. Company Return Policy Diagnostic and Therapeutic Equipment Return Policy: Equipment returns must be made within 10 days from the billing date. Any equipment return requires approval by AA Wellness Supply AA Wellness Supply will provide a "Return Authorization Number" that is required to give the proper credit to the customer. The equipment will be shipped back to AA Wellness Supply at the client's cost and risk. The equipment must be returned in its original condition. Unused items may be returned within 20 days after receipt of the order. Shipping, Insurance and Handling charges are the buyer's responsibility. Credit or Refund will be given 100% if the merchandise is returned unused and in perfect condition. Returns after the 20 days will be subject to a 15% restocking charge.

  4. We accept telephone orders from 9:30 am through 4:00 PM. To Order Call: 516-233-2073

  5. We are open Monday through Friday except on Federal Holidays

  6. We suggest our customers to sign up for our newsletter to receive the latest discounts and promotions and other industry information.